Office Depot on Bayou in Pensacola, FL

This Office Depot store is absolutely awful. My wife placed an order for some office furniture. They claimed it was too heavy to have loaded into her car (bullshit) so they made her get it delivered (with a nice extra delivery fee, of course). In reality, the in-store rep was just too lazy and didn’t want to haul it out of the back room for her.

My other complaint is the company they use for delivery, Advantage (850-457-6683). We set up an 8:00am Thursday delivery, so I took off work to receive the delivery. After 9:30 rolled around I called them and they had no record of the delivery. He called back a few minutes later and said 10am. Fine. 10 am came and went, then I called the driver back and they said 3 or 4. 4:30 rolled around I called them for the 3rd time that day and they said they dropped and BROKE THE DESK while it was in the truck. They promised it would be out at 8:00am Friday. It is now 7pm Friday and still no desk, and no phone calls. I’m going out of town next week, so I needed to cancel the order I’ve placed with them.

I called 800-GODEPOT to cancel and they told me they could not do this. They also mentioned that I could not pick the items up in-store. So, they charged my credit card, they aren’t going to deliver the items, and I can’t cancel or pick them up elsewhere…. To me, this constitutes fraud, which is why I ended up doing a chargeback on my card.

I tried calling the local Office Depot where placed the order. The rude woman told me to call 800-GODEPOT. I explained my situation again and she said “please hold, I’m going to see if I can get Ed on the phone” (who Ed is, I do not know). After waiting on hold for exactly 52 minutes, someone picked up the phone and slammed it back down.

If you’re in Pensacola, DO NOT go to the store on Bayou. If you must go to Office Depot, go to the one in Gulf Breeze. The employees are much friendlier there.

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