Entries Tagged 'Awful Companies' ↓

This Office Depot store is absolutely awful. My wife placed an order for some office furniture. They claimed it was too heavy to have loaded into her car (bullshit) so they made her get it delivered (with a nice extra delivery fee, of course). In reality, the in-store rep was just too lazy and didn’t want to haul it out of the back room for her.

My other complaint is the company they use for delivery, Advantage (850-457-6683). We set up an 8:00am Thursday delivery, so I took off work to receive the delivery. After 9:30 rolled around I called them and they had no record of the delivery. He called back a few minutes later and said 10am. Fine. 10 am came and went, then I called the driver back and they said 3 or 4. 4:30 rolled around I called them for the 3rd time that day and they said they dropped and BROKE THE DESK while it was in the truck. They promised it would be out at 8:00am Friday. It is now 7pm Friday and still no desk, and no phone calls. I’m going out of town next week, so I needed to cancel the order I’ve placed with them.

I called 800-GODEPOT to cancel and they told me they could not do this. They also mentioned that I could not pick the items up in-store. So, they charged my credit card, they aren’t going to deliver the items, and I can’t cancel or pick them up elsewhere… To me, this constitutes fraud, which is why I ended up doing a chargeback on my card.

I tried calling the local Office Depot where placed the order. The rude woman told me to call 800-GODEPOT. I explained my situation again and she said “please hold, I’m going to see if I can get Ed on the phone” (who Ed is, I do not know). After waiting on hold for exactly 52 minutes, someone picked up the phone and slammed it back down.

If you’re in Pensacola, DO NOT go to the store on Bayou. If you must go to Office Depot, go to the one in Gulf Breeze. The employees are much friendlier there.

Sirius XM Radio, congratulations on joining my list of Awful Companies. Until this week, I would have had nothing bad to report about Sirius Radio, but that all changed due to your subscription renewal scam:

You have emailed me several times telling me that my account was “Past Due” and that I needed to make a payment ASAP. You’ve also called me this week using those same words.

My account is not past due. My subscription was simply up for renewal in several weeks. Your deceitful ways of trying to get a renewal out of me have failed. I am very protective of my credit, and when I someone calls me to tell me my “account is past due” and that I OWE money, I take it very seriously.

And this is how Sirius radio gets your attention. Nothing is past-due. I do not owe any money. I have no obligation to pay them another dime, yet they impersonate a debt collector in a shady attempt to get you to renew your service. If you received one of these emails and do not owe a debt, I suggest filing a complaint with the BBB. Hint: search for “Sirius XM Radio” when looking for the company on the BBB’s website.

I’ve had an Aspire Visa card for about 3 years now, and today, finally, I got a letter stating that they were discontinuing Aspire Visa. During my time with this awful credit card company, I’ve never made a late payment, and my limits were regularly increased.

I called to verify today that the entire Aspire program was being shut down (not just my card).

Here is the letter I received today:

NOTICE OF TERMINATION OF CARD PROGRAM

Dear _____________:
We must regretfully inform you that we are discontinuing your Aspire Visa Program. Consequently, we have closed your account to new transactions and may refuse to authorize any new transactions effective December 2, 2008. Further, effective immediately, your credit line is $x.xx.

Please note that even though your account will be closed to new transactions, you will remain obligated to pay us at least the minimum required payment on your existing balances and any new balances in a timely manner. If you have a balance, you will continue to receive monthly Aspire Visa billing statements.

Please tell your utility companies, Internet providers and other retailers or merchants to stpo any automatic charges to your account immediately. You will remain liable for any such charges that may be posted to your account. We apologize for any invoicince this may cause. If you have any questions, please call us at 1-800-820-3054. Thank you for your attention to this important matter.

Sincerely,
Aspire Visa